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Cable TV FAQ

1. What is Cable TV?​

Cable TV is a service that delivers high-quality television channels to your home or office via cable, without the need for an antenna.

2. Is internet required for Cable TV?​

No, standard Cable TV does not require internet access. However, IPTV requires an internet connection.

3. I do not have an antenna. Can I use Cable TV?​

Yes, Cable TV works without an antenna. The cable line is connected directly to your television.

4. Can multiple TVs be used under one subscription?​

Yes. However, a separate agreement is required for each TV.

5. Does Cable TV work with old televisions?​

Yes, but some older TVs may require a set-top box.

6. The picture freezes or shows lines. What should I do?​

Try switching channels. If the issue persists, contact your service provider.

7. Fewer channels are displayed. What should I do?​

Perform Auto Search / Auto Scan. If no result appears, there may have been changes in the channel list.

8. How much electricity does Cable TV consume?​

Cable TV service itself does not consume significant electricity. Consumption depends only on the TV and tuner device.

9. Is Cable TV affected by weather?​

Unlike antenna systems, Cable TV is generally stable. Weather may affect outdoor cable lines only.

10. What happens if I do not pay on time?​

After 3 months of non-payment, the contract may be terminated. Service can be restored after debt payment.

11. Can I transfer service to a new address?​

Yes, if cable infrastructure is available at the new address.

12. What is the difference between Cable TV and IPTV?​

FeatureCable TVIPTV
InternetNoYes
Picture qualityStableDepends on internet speed
EquipmentCable connectionWi-Fi or wired internet

13. Can I repair the cable myself?​

Major repairs are not recommended. For serious damage, contact a technician.

14. Benefits of Cable TV​

  • No antenna required
  • Stable signal
  • Affordable subscription
  • Multiple TV support

15. Does Cable TV affect internet speed?​

No, it operates on a separate line.

16. Sound issues. What to do?​

  • Check TV volume
  • Check cable connections
  • Try another channel

17. Why do channels change order?​

Due to updates or provider changes.

18. Does TV brand matter?​

No, any TV brand is compatible.

19. What to do if “No Signal” appears?​

  • Check cable connections
  • Check multiswitch
  • Select correct input source
  • Cable may be damaged

20. How is Cable TV distributed inside the home?​

  • Main cable enters the house
  • Distributed via multiswitch
  • Separate cables run to each room
  • Connected to each TV

21. Can I watch international channels?​

Yes, depending on the provider’s package.

22. Why can't I add channels manually?​

Channels are provided by the service provider.

23. Why does Cable TV sometimes stop working?​

  • Technical maintenance
  • Cable damage
  • Multiswitch malfunction
  • Electrical interference

24. What is required for installation?​

Owner documents and passport are required.

25. Why is my Cable TV not working?​

Please submit a request via 071.

26. Can I watch Cable TV without a cable tuner?​

It depends.

Old TVs usually require a cable tuner.

27. Difference between Cable TV and streaming services?​

FeatureCable TVStreaming TV
Live TVYesSome services
Internet requiredNoYes

28. What should I do when moving?​

Contact your provider at least one week in advance.

29. What to do during power outage or storm?​

The tuner will not operate without electricity.

After a storm:

  • Wait 10–15 minutes
  • Check outage map
  • Avoid overloading phone lines

30. Can multiple TVs show different channels simultaneously?​

Yes, with separate agreement and additional fee.

31. Can I temporarily suspend service?​

Temporary suspension is not available.